Cancel and Refund Policy
At Sri Harshini Herbals, we strive to ensure your satisfaction with every purchase. If you need to cancel an order or request a refund, please review our policy below:
Order Cancellation
- Orders can be canceled within 24 hours of placing the order or before it is shipped, whichever is earlier.
- To cancel your order, contact us at [email protected] or 7845853990, 9791513990 with your order details.
- If the order is successfully canceled, a full refund will be processed to your original payment method within 5-7 business days.
Refund Policy
Refunds are applicable under the following conditions:
- Damaged or Defective Products: If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the product and packaging.
- Non-Delivery of Items: If your order does not arrive within the estimated delivery timeframe, we will investigate and issue a refund if necessary.
Non-Refundable Conditions
- Products that have been used, opened, or tampered with.
- Orders canceled after the shipping process has started.
- Requests made after the specified timeframe (48 hours for damages).
Refund Process
- Approved refunds will be processed to your original payment method within 7-10 business days.
Exchange Policy
We do not currently offer exchanges. However, you can request a replacement for damaged or defective items.
Contact Us
For cancellations, refunds, or any related inquiries, please contact us at:
Email: [email protected]
Phone: 7845853990, 9791513990
Effective Date: 01-Feb-2025